Privacy Policy

Who we are

This policy applies to Serein Luxury Spa and to this website. You can reach us at hello@sereinspa.example, by phone at (239) 555-0195, or by mail at 4150 Gulf Shore Blvd N, Suite 2, Naples, FL 34103.

Information we collect

We only collect what we need to respond to you and provide our services.

• Contact details you give us, such as your name, email address, phone number and address.
• Details about the service you are requesting, entered in quote, booking or contact forms.
• Technical data such as browser type, device and pages visited, collected through cookies you allow.
• Records of our communications with you, including calls, emails and messages.

How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes or appointments.
• Deliver, schedule and follow up on the services you request.
• Send service reminders and, where you have agreed, occasional offers.
• Improve our website and meet our legal and regulatory obligations.

Sharing

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.

Retention and security

We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.

Health information on intake forms

To keep treatments safe we ask about health conditions, medications, allergies and pregnancy on a short intake form. That information is visible only to your therapist and the front desk team who schedule your visit. It is never used for marketing, and never sold or shared with advertisers.

You may ask us to update or delete your intake record at any time, subject to records we are required to keep under Florida law.

Photography at the spa

Guests are asked not to photograph other guests in the thermal suite, lounges or treatment rooms. We photograph our own spaces outside opening hours and never publish an image of a guest without written permission.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.